Refund eligibility may depend on the purchase channel, app store rules, service agreement, and applicable law.
1. Purchases Through Google Play or App Stores
If you purchase a Xookey app, subscription, in-app product, or digital item through Google Play or another app store, refunds may be handled by that platform according to its policies and billing tools. You may need to request a refund directly through the platform account used for purchase.
2. Direct Subscriptions
For subscriptions purchased directly from Xookey, you may cancel future renewals by contacting info@xookey.com or using the cancellation controls available in the relevant service. Cancellation stops future billing but does not automatically refund past charges unless required by law or expressly stated in your order terms.
3. Project and Service Work
Fees for custom IT services, AI implementation, development, design, consulting, cloud setup, cybersecurity work, and managed support are governed by the applicable proposal, invoice, statement of work, or service agreement. Deposits, milestone payments, and completed work are generally non-refundable unless the written agreement says otherwise.
4. Refund Review
We may consider refund requests when there is duplicate billing, a verified technical issue that prevents access, an incorrect charge, or another reason required by applicable law. To request review, contact us within 14 days of the charge unless a different period applies by law or platform policy.
5. Information Needed
When requesting a refund, include:
- Your name and account email.
- The app, service, invoice, or order ID.
- The date and amount of the charge.
- A short explanation of the issue.
- Any platform receipt or transaction ID, if applicable.
6. Processing Time
Approved refunds are usually processed through the original payment method or platform billing system. Processing time depends on the payment provider, bank, card network, or app store.
7. Contact
For billing, refund, or app support questions, contact info@xookey.com.