Privacy Policy

1. Who We Are

Xookey provides IT services, AI-driven services, software development, cloud services, cybersecurity support, managed IT support, and related digital products. For this policy, "Xookey," "we," "us," and "our" refer to the developer or service provider named as Xookey in the relevant website, app, or Google Play listing.

Contact email: info@xookey.com.

2. Scope

This Privacy Policy applies to Xookey websites, mobile applications, customer portals, support channels, and services that link to this policy. If a specific app or service has additional privacy terms, those terms apply together with this policy.

3. Information We May Collect

Depending on the service or app you use, we may collect the following information:

• Account information such as name, email address, company name, role, login credentials, and account preferences.
• Contact and support information such as messages, support requests, attachments, feedback, and communication history.
• Device and usage information such as device type, operating system, app version, browser type, IP address, crash logs, diagnostic data, pages viewed, and feature usage.
• Transaction information such as plan type, subscription status, purchase records, invoices, and payment confirmation details. Payment card data is handled by payment providers and is not stored by Xookey unless expressly stated.
• Content you provide such as documents, prompts, files, business data, images, text, or other materials submitted for IT services, AI workflows, support, or app features.
• Approximate location derived from IP address or account information when needed for security, localization, analytics, compliance, or service delivery.

4. How We Use Information

We use information to:

• Provide, operate, maintain, and improve our websites, apps, and services.
• Create and manage accounts, authenticate users, and provide support.
• Deliver AI-driven features, automation, analytics, reports, and integrations requested by users or clients.
• Process inquiries, projects, subscriptions, payments, refunds, and administrative requests.
• Monitor performance, debug issues, prevent abuse, secure systems, and protect users.
• Send service updates, security notices, policy updates, and optional marketing communications where permitted.
• Comply with legal obligations, enforce our terms, and resolve disputes.

5. AI Services and User Content

When you use AI-enabled features or request AI-driven services, the information you submit may be processed to generate outputs, automate workflows, summarize content, classify information, or provide recommendations. We design AI workflows to use the data needed for the requested feature or service.

Do not submit highly sensitive information unless the relevant service agreement, app workflow, or support channel explicitly allows it and appropriate safeguards are in place.

6. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers that help us host, secure, analyze, support, process payments, send messages, or operate our services.
• AI, cloud, analytics, communication, and infrastructure providers used to deliver requested features.
• Business clients, administrators, or team owners where the account or service is provided through an organization.
• Authorities, regulators, or third parties when required by law, legal process, safety, fraud prevention, or rights enforcement.
• Successors or advisors in connection with a merger, acquisition, financing, restructuring, or sale of assets.

7. Security

We use reasonable technical and organizational measures designed to protect personal information, including access controls, secure hosting, encryption where appropriate, backups, monitoring, and restricted internal access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Retention and Deletion

We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs. Retention periods vary based on the type of data and the service.

You can request deletion of your account or personal information by visiting our Data Deletion page or emailing info@xookey.com. We may retain limited information where required for security, fraud prevention, tax, legal, accounting, dispute resolution, or regulatory reasons.

9. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also request a copy of certain information or withdraw consent where processing is based on consent. To exercise rights, contact info@xookey.com.

10. Children

Our services are not intended for children unless a specific app or service states otherwise and is designed for that audience. If you believe a child has provided personal information without proper consent, contact us and we will take appropriate steps.

11. International Processing

Information may be processed in countries where we, our clients, or our service providers operate. Data protection laws may differ from those in your location. We take steps designed to protect information in line with this policy and applicable law.

12. Third-Party Links and SDKs

Our websites, apps, or services may contain links to third-party websites or use third-party SDKs and services. Their privacy practices are governed by their own policies. Review those policies before using third-party services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date and, where appropriate, provide additional notice.

14. Contact Us

For privacy questions, requests, complaints, app support, or service support, contact Xookey at info@xookey.com.