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Account and Data Deletion

Use this page to request deletion of your Xookey app account and associated personal data from outside the app. Last updated: 15 May 2026.

This page is available for users who need to request account and data deletion from outside a Xookey app.

Request Account Deletion

If you have an account in a Xookey app or service, you may request deletion of the account and personal data associated with it. Email us from the account email address whenever possible so we can verify your request.

Option 1: Email Request

Send an email to info@xookey.com with the subject line "Xookey Account Deletion Request" and include:

  • Your full name.
  • The email used for the app account.
  • The app or service name.
  • A short statement that you want your account and associated personal data deleted.

Option 2: Mailto Form

After submission, your email app will open. Send the email to complete the request.

What We Delete

After verification, we will delete or de-identify personal information associated with your account where deletion is required and technically possible, including:

  • Account profile information.
  • Login identifiers connected to the account.
  • User-generated content connected to the account, where applicable.
  • Support history and app usage data connected to the account, subject to retention exceptions below.

What We May Retain

We may retain limited information when necessary for legitimate reasons, including:

  • Security, fraud prevention, and abuse investigation.
  • Legal, tax, accounting, audit, and regulatory obligations.
  • Dispute resolution and enforcement of agreements.
  • Backup copies for a limited period until overwritten by routine backup cycles.
  • Records of the deletion request itself.

Processing Timeline

We aim to respond to deletion requests within 7 business days and complete verified requests within 30 days unless a longer period is required by law, technical constraints, or legitimate retention needs. We may ask for additional information to verify your identity or locate your account.

In-App Deletion

If an app includes account deletion inside the app, you may also use the in-app deletion option. This web page remains available for users who need to request deletion outside the app.

Contact

For deletion requests or app support, contact info@xookey.com.